Leaders in Recycling of Automotive Parts Since the 1970's

STANDARD TRADE PRACTICES OF THE AUTO DISMANTLING INDUSTRY

WARRANTY

Additional Information

TOWN AND COUNTRY Auto Parts Limited Warranty Terms

Your recycled part shall be covered by this limited warranty, unless specifically excluded in writing at the time of sale.  This warranty applies to original purchaser of the part for 30 days or longer if an extended warranty is purchased. Sheet metal has a limited lifetime replacement warranty for rust through corrosion. If any defect is discovered during the warranty period, Town & Country Auto Parts must be notified immediately. Any repairs or work performed must be authorized before work is started. Any repair, (including but limited to removing the part), that is initiated without authorization will void the warranty.

Transportation expenses on parts that are being returned are excluded from the warranty. Town & Country Auto Parts reserves the rights to repair, replace, or refund the purchase price of any part at their discretion. Any Improper use, abuse including but not limited to RACING, PULLING, overheating or low oil in engines or transmissions, neglect, careless handling, damage as a result of improper installation, modification or repair will void this warranty. Existing problems with the vehicle that will cause damage to the recycled part will also void the warranty.  Labor cost for removing and replacing the part or transferring parts from the original part to the replacement part is excluded from this warranty unless a labor warranty is purchased at the time of sale. Labor warranty payout and part replacement are one time only. An additional warranty can be purchased at the time of part replacement.

The warranty period on any part starts at the time of sale, not upon installation. The liability and obligation of Town & Country Auto Parts under this warranty shall not include any inconvenience, transportation, towing, downtime, direct, indirect or consequential damage or delay resulting form any defect. This warranty is in lieu of any warranty expressed or implied. This warranty gives you specific legal rights and any cause of action must be filed in  Ann Arbor ,MI 

A 20 % deposit is required for orders where parts must be removed, or are special order parts.

  1. Exchange parts must be turned in at the time of purchase, or a core charge will be made. The core charge will be refunded if the exchange parts are brought in within 30 days. The refund of the core charge will not include sales tax.
  2. If merchandise is returned within 30 DAYS  from invoice date in same condition purchased, we have the option to replace the merchandise or issue a refund for the purchase value.
  3. A 25% TO %35 restocking charge may apply to all accepted returns.
  4. Engines are guaranteed against rod knock, crack block and excessive smoking. Engine accessories are not guaranteed. All engines are equipped with a heat tab. If engine is overheated and center melts out or is tampered with or removed, the warranty is void.
  5. Transmissions are guaranteed to work properly at the time of purchase. Gears are guaranteed to be in good condition at time of purchase.
  6. Rear ends are guaranteed to work properly at time of purchase. Gears are guaranteed to be in good condition at time of purchase.
  7. Seller recommends new oil seals, and gaskets before installation and use of engines, transmission, trans-axles, and differentials. If this recommendation is not followed SELLER makes no guarantee against any leaks of any kind and may void the warranty.
  8. Starters, generators, alternators, radios, computers guaranteed to work at time of purchase. Seller has no responsibility for improper installation, faulty voltage regulator, or poor electrical connections by the customer.
  9. Radiator and heaters are guaranteed not to leak at time of purchase. Batteries are guaranteed to hold charge.
  10. SELLER HAS NO RESPONSIBILITY FOR IMPROPER INSTALLATION OR USAGE AFTER TIME OF PURCHASE. SELLER IS NOT LIABLE FOR AND PURCHASER WAIVES ALL CLAIMS FOR CONSEQUENTIAL DAMAGES WHICH RESULT FROM THE SALE OF THE ABOVE PARTS INCLUDING, BUT NOT LIMITED TO, LABOR CHARGES TO INSTALL OR REMOVE THE PARTS, LOSS OF INCOME, WAGES OR SALARY OR CAR RENTAL CHARGES. BUYERS SOLE REMEDY AGAINST SELLER SHALL BE A RETURN OF THE PRICE ON THE FRONT SIDE OF THIS INVOICE OR AN EXCHANGE OR A REPLACEMENT PART IF TIMELY RETURNED TO SELLER. THERE ARE NO WARRANTIES OF MERCHANTABLILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
  11. Parts must be clearly designated “rebuilt” to qualify for overhauled guarantee.
  12. Parts may not be returned after 6 months from date of this invoice unless an extended warranty was purchased at the time of sale. These parts are subject to acceptance by dismantles and may be subject to 20 % handling charge if accepted. Parts other than those originally sold or which have been altered or damaged are not acceptable for return. Body sections which have been cut off to order are not returnable. The parts must be in the same condition as when sold upon return. It is agreed that the sole determiner of condition for return is Seller. Buyer agrees to any inspection or method on inspection dictated by Seller and agrees Seller has the right not to accept returned used merchandise if in Seller’s discretion, he believes condition of used merchandise has changed from the date of sale.
  13. Claims for adjustment or return due to defective or improper parts must be made in writing within 90 days of time of purchase, unless other specific arrangements were made in writing at time of purchase.
  14. No refunds on altered, disassembled or overheated parts.
  15. All used parts or merchandise must be inspected by buyer for defects or safety hazards. Seller states that it in no way guarantees or warrants used merchandise for apparent or non-apparent safety hazards and affirmatively states that used parts or merchandise sold may have safety hazards, and it is the responsibility of buyer to inspect or actual or latent safety hazards or hire an expert to so inspect.
  16. Buyer affirms that before he has entered into this agreement, Seller requested that he examine the parts or merchandise, to ascertain whether there were defects therein; that Seller afforded to buyer an adequate opportunity to make such examination before he entered into this agreement and that he has examined the goods as fully as he desires for the purpose of determining whether there are defects.
  17. Our standard warranty does not cover labor charges. Extended parts and labor warranties can be purchased upon request. Labor warranty does not cover any cost of new gaskets, fluids, belts, etc… WE HIGHLY RECOMMEND THE PROFESSIONAL INSTALLATION OF MECHANICAL PARTS AS OUR WARRANTY IS VOID WHEN DAMAGE TO ANY PART IS DUE TO IMPROPER INSTALLATION. We reserve the right to withhold any refund or replacement until a certified mechanic of our choice can verify that damage is not due to improper installation. Proper installation includes, but is not limited to: the use and replacement of necessary fluids and gaskets, the proper flushing of any existing fluids, and the replacement of any necessary belts, filters, sensors, or gaskets.
  18. No returns on batteries and tires after 30 days.
  19. Seller reserves the right to not accept returns on any special order parts.
  20. $20 service charge on returned checks.
  21. Seller is not responsible for any towing expense incurred by customer.
  22. All returns must be accompanied by original invoice and no refunds with the original invoice.
  23. Shipping charges on all special-order parts are not refundable.

Engine Warranty Requirements:

Replace timing belt, all external seals including but not limited to crank seals, cam seals, pan gasket, intake gaskets and valve cover gaskets. Transfer all accessories from the original engine to the recycled engine. Install new water pump. Clean out intake and look into the intake and exhaust ports for any loose nuts or bolts etc. (debris can end up inside of the cylinder will cause damage and is the sole responsibility of the installer, debris can get caught inside the intake from a failed engine, causing subsequent failure of the replacement.) Check cooling system for leaks and install a new thermostat. Antifreeze should be a 50/50 mix. Oil and filter must be replaced prior to start up and every 3000 miles or as required by manufacturer, but no more than 5000 miles regardless and receipts retained for proof of maintenance. 

Engines are guaranteed not to knock, smoke excessively or use excessive oil (check manufacturer’s specification for allowed oil consumption). Cylinder block, head, pistons, crank valves and other internal lubricated parts are covered under this warranty. Parts not covered are intake manifold, exhaust manifold, water pump, injectors, hoses, brackets, wiring harness, etc.

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Transmission Warranty Requirements

Replace all external seals, gaskets and filter. Flush system per manufacturer requirement as outlined in most current TSB and replace cooler. Fill transmission with fluid as required by the manufacturer. STOP! BEFORE INSTALLING THE PART AND STARTING THE VEHICLE Make sure you use the correct transmission fluid per manufacturers specification. Using a universal fluid may cause failure of the transmission and potentially void your warranty. 

Replace transmission filter and pan gasket per warranty installation instructions.
Automatic transmission must have external cooler installed to bypass the factory cooler or a new factory cooler installed. Failures caused by overheating and contamination could potentially void your warranty.

Please check to see it this transmission needs to be flashed, learned or programmed with proper shift adapts.

Feel free to call the Town & Country  Warranty Department if you have any questions about the installation of your recycled transmission. 800-995-0908 ext 103.





  • $25.00 charge on returned checks
  • Labor rate paid out is $55.00 per hour for shops and $40.00 per hour retail 
  • Labor hrs set using Alldata Mfg Wty time
  • Maximum labor payout is $1500.00
  • No refunds after 30 days
  • No refunds on warranty premiums
  • No refunds on deposits
  • No returns on cuts
  • 25% Restock charge on all returns. Deposits on parts and vehicles will be forfeited after 15 days

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